TERMS OF USE OF WEB SITE

The use of the provided content of the website and the services provided implies unconditional acceptance of these Terms and Conditions. The visitor / user of the site accepts that at each visit / use of this site, he / she will apply and be bound by the Terms and Conditions of Use as described below. In case of disagreement with one or more terms of use, the visitor / user must avoid any visit and / or use of the site.

All the content of the website, including images, graphics, photographs, designs, texts, services and products, is the intellectual property of VNG Digital Group, hereinafter referred to as VNG short, protected under the relevant provisions of Greek law, European law and international conventions. All content on the website has been filed with a notary who has certified intellectual property.

Any copy, distribution, transfer, processing, resale, creation of derivative works or misleading the public about the actual provider of the Website’s content is expressly prohibited. Any reproduction, re-issue, upload, communication, dissemination or transmission or any other use of the Content in any manner or means for commercial or other purposes is permitted only upon prior written permission of the Company or any other copyright holder. Names, images, logos and distinctive features representing the Company or third parties and their products or services are trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

It is strictly forbidden to use, reproduce, republish – even with the reference of the source with active link -, copy, store, sell, transmit, distribute, publish, execute, download, translate, modify in any way, summary of the contents of the website, without the written permission of the publisher.

These Privacy Terms cover all personal data of the users collected by VNG during the visit and use of the services and pages of the vng.gr website. Also, these terms cover the conditions for collecting, processing and managing the user’s personal data from the website to any affiliated companies with it. Detailed information about the VNG Privacy Policy can be found here. These terms do not cover in any way the relationship between the users of the site and any services that are not subject to control or ownership of the site.

Given the nature and volume of the Internet, under any circumstances, including negligence, VNG is not responsible for any form of damage to the visitor / user of the pages, services, choices and content of the website. Upon entering the site, the user is presumed to have become aware of the terms of this Agreement, accepting these terms and waiving any claim for any damage arising during his navigation on the site www.vng.gr.

USE & COLLECTION OF PERSONAL DATA
Vng.gr collects personal data when the user completes his / her details in the communication form provided on the site. When registering the user at vngroup.eu the requested information is as follows: Name & Email (e-mail). Vng.gr uses the personal data of users who want further communication for their informational support, response to requests, solving questions and anything concerning the services available from and through vng.gr, as well as their information on new service offerings. Detailed information on the use & collection of personal data and the VNG Privacy Policy can be found here.

CONTROL / CORRECTION / DELETION OF PERSONAL DATA
Users, if they so wish, reserve the right to delete their personal data, correct or update their personal data at any time by any communication with the VNG, thus retaining absolute control over their personal data and their use. Detailed information about the VNG Privacy Policy can be found here.

DISCLOSURE OF PERSONAL DATA
Personal information collected by users on the VNG website through the special contact form is used only for the purpose that users have made available to them. They are not disclosed, not sold, and are not transferred to third parties for any use without the prior consent of the users. Vng.gr may only divulge personal data of its users to third parties and / or individuals unless: It has the explicit consent of the users to provide personal data. The channeling of personal data to legal entities and individuals working with VNG becomes necessary for the implementation of user-service orders. Legal and natural persons working with VNG have the right to process personal data that users of vng.gr file to it only to the extent strictly necessary to provide support to VNG. VNG is committed to always comply with the legal definitions and the requirements of the competent authorities and follows literally Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and the repeal of Directive 95/46 / EC (General Data Protection Regulation). The VNG implements all those defined and published in the Official Journal of the European Union on 04/05/2016. Detailed information about the VNG Privacy Policy can be found here.

LINKS TO OTHER WEB SITES
Vng.gr includes links to other websites which are under no circumstances controlled by the same but by third parties (natural or legal persons). In no event is vng.gr responsible for the Privacy Terms of the visitors / users whom these agents follow. Similarly, VNG does not endorse or approve the products or services offered on the sites you access through this site. Analytical information about VNG’s Privacy Policy can be found here.

COOKIES
Vng.gr to improve its services may use cookies to identify the user. Cookies are only used to facilitate user access to specific vng.gr services and for statistical purposes in order to determine the areas in which its services are useful or popular or for marketing purposes. The vng.gr user can configure his / her browser in such a way that he or she warns him or her against the use of cookies on specific services or does not allow the acceptance of cookies in any way. In the event that the user of these services and pages does not wish to use cookies for his / her recognition, he / she may not have access to these services. Detailed Cookie Information and VNG Policy for Cookies can be found here.

APPLICABLE LAW 
The management and protection of the personal data of the vng.gr user is subject to the terms of this section and to the relevant provisions of European and Greek legislation [Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation). The VNG implements all those defined and published in the Official Journal of the European Union on 04/05/2016. These terms are formulated taking into account both the rapid development of technology and in particular the Internet and the existing – albeit not fully developed – network of legal provisions on these issues. In this context, any future relevant regulation will be the subject of this section. In any case, vng.gr reserves the right to change the terms of protection of personal data by informing users within the existing or future legal framework. If a user does not agree with the terms of protection of personal data provided herein, he / she ought not to use the services of vng.gr

AGREEMENT
This site belongs to the VNG Digital Marketing Group, has been put into operation by you and is available to you for informational purposes. The use of the vng.gr website is considered as acceptance of the Terms of Use and the Privacy Policy. If you do not agree to the Terms of Use and the Privacy Policy, you may not use this site.

TERMS OF USE
Except as otherwise provided, this site is provided for your personal, non-commercial use. It is forbidden to modify, copy, distribute, transfer, display, perform, reproduce, publish, license, create derivative works, transfer or sell any items, software, products or services received by the site. You may display on the screen and copy electronically, download and print parts of the material contained on the site for your own non-commercial use, provided that no intellectual property rights are infringed and that they are not altered, altered or deleted commercially trademarks or other proprietary notices. Any other use of the material on this site is prohibited, including without limitation the modification, reproduction, distribution, republication, appearance or transfer of the content of this site without the prior written permission of the above companies. Each portion of downloadable material, including without limitation software, files, graphics, data, or other content, is owned by the VNG Digital Marketing Group or its licensors. When downloading, this material is provided to you by VNG as part of a license that can be revoked. VNG retains full and complete ownership of the Software and all related intellectual property rights. You can not re-distribute or sell the material, nor can you reverse engineer it, disassemble it, or convert it to another form that can be used by people.

MISSION OF MATERIALS
Except for personal data that we may collect from you in accordance with our Privacy Policy and the relevant provisions for the protection of Personal Data, all observations, suggestions, ideas, graphics or other information you disclose to VNG via this site will become its property, even if this agreement is terminated later. VNG and the persons appointed by it will be free to copy, disclose, distribute, incorporate and otherwise use the materials you submit for any and all commercial or non-commercial purposes without any obligation to indemnify you or others for the material.

CLAIM FROM CLAUSE
VNG provides no warranty or promise regarding the accuracy or completeness of the content of this site. This site and its materials, components and services including, without limitation, text, graphics and links are provided “as is” and without any warranty, either express or implied, to the fullest extent possible under the applicable law. VNG accepts no liability whatsoever for any warranties, whether express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose, non-infringement, lack of computer viruses, and warranties that arise in the course of the transactions or the course of execution. VNG does not promise or warrant that the functions contained in this site will be uninterrupted or error-free, defects will be corrected on this site or that the server that makes it available site has no viruses or other harmful elements. VNG makes no promises or warranties regarding the use of the material on this site in terms of its completeness, accuracy, accuracy, suitability, utility, timeliness, reliability or otherwise. Additionally, you (and not VNG) bear all costs for all necessary service, repair or repair work.

LIMITATION OF LIABILITY
In no event will the VNG be liable for any direct, indirect, special, exemplary, extraordinary, exemplary or consequential damages or any other indemnity; – even if the VNG has previously been informed of the probability of such compensation; in the context of a lawsuit due to a breach of contract, negligence or other liability giving rise to liability arising out of or related to the use, inability to use, or performance of the data, services, products and materials available from this site. These restrictions will apply in spite of any ineffectiveness of limited remedies to meet the purpose for which they are intended, irrespective of the outcome of any pending trial. Because certain jurisdictions do not allow limitations on the duration of an implied warranty, or the exemption or limitation of liability for ancillary or extraordinary damages, the above limitations may not apply to you.

COMPENSATION AGREEMENT
You agree to indemnify, defend and hold VNG, its officers, directors, employees, agents, licensors and suppliers free of any liability for damage, expense, indemnity and expenses, including reasonable attorney’s fees as well as the related legal costs resulting from the breach of these terms and conditions or from any activity related to your Internet account (including, without limitation, negligence or unlawful behavior d) by you or any third party that accesses the Site using your Internet account.

AMENDMENTS
By providing material on this site, VNG does not promise that the material will remain available to you. VNG is entitled to discontinue all or part of this site at any time without notice to you. It also reserves the right to change the terms, conditions, and notices under which this site is offered, and the use of the site on your behalf after such changes will be deemed to constitute your consent to these modified Terms of Use. You agree to regularly review these Terms of Use to ascertain whether they have changed. Any changes to our terms of use will be posted on our site at https://vng.gr/en/terms-conditions/. If any provision of this Agreement is unlawful, void or unenforceable, the other provisions of this Agreement will remain in force. This is the complete agreement between you and VNG about all aspects of the use of this site by you. All Rights Reserved.

 

TERMS OF USE OF HOSTING SERVICES

VNG acts as a reseller of web hosting services to provide its customers with complete online services. For this purpose it cooperates with reliable companies in the field and data center such as Top.Host, Hetzner, Leaseweb and others. For the provision of web hosting services from VNG to its customers, the following terms of use apply.

1 Introduction

1. The following terms and conditions apply to and will be applied to the use of the hosting services (server hosting) provided by the Company. By using the hosting services provided by the Company, users indicate full acceptance of the terms and conditions that the Company has set or will place in the future.

1.2 If a user or user representative does not agree with these terms and conditions, he / she must not use the hosting services of the Company. Service users of the Company will hereafter be referred to as the “Customer”, regardless of whether they make orders for services or products from the Company.

2. Services and Company Responsibility

2.1 The Customer assures that the material “uploaded” to the server will be ready and will not need any further processing by the Company for operation. The Company has the right to access the Customer’s files, web pages and data. This term does not apply to Dedicated Servers.

2.2 The Company communicates to the customer by email the way in which it can access its Control Panel and how to publish its files on the Internet, installing its email accounts and the necessity of its study a Virtual Server User Manual and its Control Panel. This term does not apply to Dedicated Servers.

2.3 The Customer agrees that he / she has the necessary knowledge to construct / publish on the Internet his / her web pages and that the Company is not responsible for giving this knowledge or other programming knowledge to the Client or for training him / her. The Company is not obliged to provide technical support other than those specified herein. The Company could exceptionally, if it so wishes, provide support and suggestions on issues not related to hosting the site (additional Technical Support). This term does not apply to Dedicated Servers.

2.4 Any request for additional Technical Support may be rejected by the Company with or without reason. It is the exclusive choice of the Company if it will provide any additional Technical Support and if done once, it may be terminated at any time without notice and without any liability or liability for the Company.

2.5 The Company does not control the content of the information that passes through its network of servers, nor does it guarantee the reliability of any information displayed on the Internet through or through its services. Even if the uploading of the material is done by the company on behalf of the customer, the company can not control or know the content of the information, whether it is legal or not, or whether it violates any form of rights and for the reason this has no responsibility for the material. The exclusive responsibility for the content of the website and the material posted to it is solely the owner of the site (the client). In addition, it does not warrant the commercial or personal creditworthiness of anyone present on the internet or the fulfillment of any specific promises / offers by third parties and is not responsible for any damages that may occur to the customer or to those who deal with him, including the loss of data, cause of delays, non-delivery of goods or service interruption for any cause, error or omission.

2.6 The use of any information provided through INTERNET is the responsibility of the user and the Company has no responsibility for the accuracy or quality of this information. The connection speed reported on the site represents the speed to the backbone rather than the end-to-end speed.

2.7 The Company has no responsibility for any damage caused in the event of unavailability of the network or the system and does not guarantee that the hosting service will be uninterrupted or there will be no error due to the specific nature of the Internet and the networks through of which the information is distributed.

2.8 The Company, under any circumstances and circumstances and for any reason, has no responsibility for any damage resulting from the use, availability or unavailability of the services it offers.

2.9 The Company regularly upgrades installed applications on its servers to maintain security levels at the highest level and to provide the latest versions of Plesk Control Panel, php, mysql, ASP.net, perl, zend, ioncube, etc. It is the exclusive obligation of the client to update his / her code pages (the php, mysql queries, asp etc. of the websites that the Customer maintains at the site provided by the Company) so that they are compatible with the Company’s servers. The Company is not responsible for any loss, damage and moral damage resulting from these upgrades as well as the customer’s inability or reluctance to adapt its websites to the upgraded versions of the various applications and programming languages ​​installed on its servers Company.

2.10 The Company shall not be liable or liable for any loss, damage and non-material damage resulting from a failure to provide services or Technical Support and the Customer is bound to accept that it will not claim any claims whatsoever.

2.11 The Company periodically backs up files and customer databases that use hosting services on its servers but not for their mails. The company assumes no liability if the backup is not up to date or can not be used. File recovery from backup is charged. The Customer is required to keep a backup copy of his records, databases and emails. For both security purposes and under 4.12, the backup should be stored locally on the Customer’s computer.

2.12 The Company will cooperate with law enforcement authorities regarding the site, data, email, and content of the Customer. This may lead the Company to disclose all information provided to the Company, including information on the Company’s servers, records, and customer databases.

2.13 The Company is not liable to customers / users for any damages that may arise from the execution or not of their order. It also reserves the time of delivery of products / services in cases of force majeure.

2.14 All web hosting accounts automatically display a “Under Construction” page once they are activated. This page informs users that the hosting account has been created in the Company. The “Under Construction” page can be removed by the user at any time, once it has access to the web hosting account. The “Under Construction” page may include elements such as (i) links to products or services of the Company, (ii) advertisements for third party products or services, and (iii) an Internet search form.

3. User Liability and Unauthorized Use of Servers

3.1 The Customer accepts that it will not use the Company’s website, its services and its servers for:

a. sending, posting, posting, emailing or otherwise transmitting any content is illegal, harmful, threatening, offensive, annoying, slanderous, libelous, obscene, obscene, libelous, violating someone else’s privacy, showing empathy, or expressing racial, or other discrimination

b. causing injuries to minors in any way

c. send, post, email, or otherwise transmit any content for which you do not have the right to broadcast under law or contractual or management (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements)

d. Send, post, email, or otherwise transmit any content that violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties

e. Send, post, email, or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate any software or computer hardware

g. deliberate or unintentional violation of applicable laws or regulations

h. harassment of third parties in any way

i. Illegal collection or storage of personal data about other users

3.2 The Company has the ability to discard or delete material uploaded to the server that it has licensed if this material infringes any copyright, copyright, pornography (not applicable to Dedicated Servers), racist or pirated content ( hacking, pirate softwares, warez sites, serial numbers), concerns drug trafficking, attempted illegal entry into a computer, or conflicts with any other law. In such cases, the Company has the right, without notice, to immediately deactivate the account and access the site via the internet without any liability for any damage that may be caused to the Customer or to third parties. It then informs the customer to remove the material. In case the customer does not comply directly, the company has the right to completely delete the account.

3.3 The Company follows a very strict policy for spam emails and may cancel the client account in the event of sending unpublished / spam mail. An email is spam when it is sent to many recipients who have not asked to receive it. The customer agrees not to send any of the following email types: (a) promotional or informational, including but not limited to commercial advertising, only to those who have explicitly requested such emails by the customer. (b) Annoying email, either through the language spoken, the frequency being sent or the size of the messages. (c) chain mails (d) bulk promotional or informative emails.

The Company reserves the right to decide whether a customer action is considered as “spam”, “mail bombing”, or “bulk email”. The customer who uses the Company’s spamming services will be charged a fee for system administration and recovery costs. The amount is determined solely by the Company.

To protect server IPs from spamming, the company implements a security mechanism for the allowed number of emails sent by users per hour. At the request of the customer, this mechanism may exceptionally be a little more flexible and if it is judged by the server administrators that this will not create a problem for the reliable operation of the Emails sending service.

3.4 Server resources available are for use only within the Company’s customer accounts. It is forbidden to allocate resources in any way to third party sites in any form, including but not limited to drawing of graphics or texts from third party sites on a Company server, running banner exchange programs etc.

3.5 SSH access is given at the request of the customer. The Company has the right to refuse access or give limited access to execute specific orders.

3.6 It is forbidden to send emails to the server or any messaging sent on a disturbing basis to a network directly or indirectly connected to the Company as well as the attempt to circumvent the user authentication or security of the host, network or account. It is forbidden to enter information that is not addressed to the Customer. It is forbidden to violate the security of any network, such as Sprinkling, Port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, chat rooms, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell and other similar programs, audio, radio and video streaming, uploading files to the server for downloading from the general public as well as gallery sites make excessive use of resources. Any activity, regardless of whether it will lead to loss of information, will be investigated and appropriate action followed.

3.7 Unauthorized background processes or licensed background processes that compromise the security of our servers will result in the termination or termination of the Customer’s account.

3.8 The Customer agrees to construct its web sites in such a way as to avoid overloading the Company’s Servers by limiting the use of code and applications that require high processing power. The Company is entitled, in the event that the customer’s website is causing the problem of hosting services to other customers on the same server, to immediately and without notice disable access to the client’s website. In the event that the Company makes such an action, the customer will be informed as soon as possible and the Company will cooperate with the customer to eliminate the reason that led to the suspension of the services.

3.9 The customer agrees to the following terms:

a. Do not run any autonomous process on the server. This term does not apply to Dedicated Servers.

b. Do not perform demos and any kind of executable files that make excessive use of bandwidth such as IRCD, chat demons, .exe, .com, etc.

c. Do not perform any type of Web Spider or Indexer (including Google Cash / AdSpy).

d. Do not execute any bit torrent application, track or client. Hosting or interconnecting any illegal mobile files is prohibited.

e. Not participating in any activity associated with file-sharing & peer-to-peer networks.

g. Do not run any gaming server like counter-strike, half-life, battlefield1942, minecraft etc.

f. Do not perform cron tasks & schedule tasks at intervals of less than 15 minutes. This term does not apply to Dedicated Servers.

h. Not to use Script to call any non-local file. Calling any file or url on a remote server must be reported to the company when it concerns shared hosting hosting packages. The company has the right to forbid this without giving it to the customer.

i. Do not have a Mailbox server size that exceeds: 300 MB, 1 GB or 2 GB per case. This term does not apply to Dedicated Servers.

j. Keep the software installed on its hosting packages up to date by taking all necessary steps and making arrangements to ensure that its site is safe and protected from malicious actions.

3.10 CPU, Memory, Disk IO, Entry Processes

a. The above resources, using a shared hosting package, are not part of the Unmetered framework. Specific values ​​are provided depending on the service and server you are hosting.

b. The databases hosted on our servers must not exceed 300MB (MySQL) and 1GB (MSSQL), nor do they cause server performance problems due to CPU, Memory or Disk IO abuse available in any client account, according to the term 4.10.a.

3.11 The Customer must use the site solely as a conventional Web Site. The use of the Company’s services and equipment must always be in a manner consistent with this Agreement and should in no way impair the operation of the Company’s equipment or network. Using excessive system resources is not acceptable. In the event that Customer’s use of the Company’s services creates, beyond the Company’s discretion, beyond the permissible limits, overloading of the Company’s equipment and resources, the Company may suspend the operation of the account until it is determined and resolved the cause of overloading. The Company reserves the right to disable intensive mechanisms that are charged to the CPU. This term does not apply to Dedicated Servers.

3.12 The Customer understands and agrees that no part of the services provided by the Company, such as space, email or bandwidth, can be used for the purposes of backups. The customer is not allowed to upload, download, or store files that are not directly related to what is necessary for the operation of his site. This term does not apply to Dedicated Servers.

3.13 The client must oversee the size of the space occupied by him and other users of his account on the Company’s hard drives so that he does not exceed the limits set. If the occupied space exceeds the limits, the Company will charge the customer for the use of the additional resources and reserves the right to delete records to return the space used to the allowable limits. This term does not apply to Dedicated Servers.

3.14 It is the responsibility of the client to ensure that the code and applications installed in his / her account are secure and that the permissions of the directories and files are correct, regardless of how they were installed. Wherever possible, the client must put 755 or as restrictive as possible on the directories and files. The customer is responsible for all the actions that take place in his / her account.

3.15 The client must use a secure password. If the password used by the client is simple, the account may be suspended until a more secure password is used. For security reasons, it is suggested that the customer changes the code every 6 months.

3.16 Shared Hosting accounts may not be resold to third parties. If you wish to resell hosting services, you should use a reseller package.

3.17 The Company has the right to limit the volume of messages sent or received by users in order to maintain the quality of email services to other members and to protect their computer systems. As the owner and / or manager of the equipment and other resources used to provide services, the Company has the right to block electronic communication from other operators on the Internet.

TERMS OF USE OF OTHER SERVICES

VNG Digital Group provides digital marketing services under the following terms.

Download E-book

VNG, within the framework of its Corporate Social Responsibility and Entrepreneurship Support Programs in Greece, has its free bibliography exclusively for businesses of all kinds operating in the Greek territory. For individuals, VNG reserves the right not to dispose of the books or to sell them. The bibliography is the intellectual property of VNG and any use, reproduction, republication – even with the reference of the source with active link -, copying, storage, sale, transmission, distribution, publication, execution, downloading, translation , modification in any way, in whole or in part, of the contents of the book without the written permission of the publisher.

Payment methods

The cost of the services chosen by the customer is prepaid and the services start immediately after the payment. Payment is made by depositing into a VNG bank account or via Paypal. Proof of the transaction is considered to be the evidence issued by the bank. The customer is required to send the deposit receipt and invoice data via e-mail to VNG to issue the billing document, which is also sent to the customer via e-mail.

Email Marketing

Email marketing includes the design and manufacturing service of the creative that will be shipped according to the specifications and requirements of the customer who sends out all the materials, texts and photographs that are bound to belong to it and is its property, while expressly stating that they do not violate spiritually or other rights. The construction of the creative is covered by a guarantee of result. As a result, it is the completion and delivery of the creative to the customer according to the standards chosen. VNG is not bound by a delay that may result from technical or other inherent weaknesses. The service is also covered by a money-back guarantee if VNG does not complete and does not deliver the creative within the reasonable time specified upon the conclusion of the agreement. Email marketing also includes a bulk mailing service to a customer’s mailing list. The customer clearly accepts that he is solely responsible for the recipient list he will produce, whose origin is completely legal and the collection of addresses has been done legally. VNG has no liability whatsoever for the content of the list provided by the customer. The service is covered by a performance guarantee. As a result, the completion of mass mailing to the number of recipients agreed with the customer is numerically only. For example, if a newsletter is sent to 100 recipients, 100 is the result of the service and the result guarantee is limited. The result is proven by printing the history from VNG’s dedicated email marketing application. VNG is not bound by a delay that may result from technical or other inherent weaknesses. The service is also covered by a money back guarantee if the VNG does not complete the shipments within the reasonable time specified at the conclusion of the agreement.

Social Media Marketing

Social Media Marketing includes the full account management service of its clients, the creation of promotional messages and materials, the creation of advertising campaigns of all types, such as increasing publicity in its Social Media clients’ accounts through promotional and promotional advertising. The service is covered by a performance guarantee. As a result, the completion of the audience growth agreed with its client, numerically only. For example, if an increase of 500 new fans is agreed on a facebook account, 500 is the result of the service and the result guarantee is limited. The result is based on statistics from the client’s accounts in Social Media. The customer is solely responsible for the use of his Social Media accounts and is required to grant access to the VNG if the statistics are not given outside to have an image of the completion of the order. VNG is not bound by a delay that may result from technical or other inherent weaknesses. The service is also covered by a money back guarantee if the VNG can not complete the increase of the audience for the reasons of technical impediment or force majeure within the approximate time specified in the agreement. Social Media marketing also includes the customer account management service. The service is covered by a performance guarantee. As a result, it will be possible to carry out the actions that have been agreed, numerically only. For example, if 15 postings are agreed within 30 days, number 15 is the result of the service and the result guarantee is limited. The result is based on the image of the client’s accounts in Social Media. The customer is required to grant access to the VNG to manage the accounts. VNG is not responsible for the content and material that was posted to the accounts before it takes over, as well as the material posted after the collaboration. VNG is not bound by a delay that may result from technical or other inherent weaknesses. The service is also covered by a money-back guarantee if the VNG can not complete the agreed-upon to the management service for technical or non-technical reasons.

Search Engine Optimization

Search Engine Optimization consists of several different services, all of which are available as a package, or individually depending on what the customer chooses. All SEO services are covered by a guarantee of outcome. As a result, it is the creation, export and delivery to the customer of the relevant information reports relating to the findings of each service alone. The result is based on the sending of reports to the client via email. VNG is not bound to delay the sending of reports that may result from technical or other inadequacies. The service is also covered by a money-back guarantee if the VNG can not complete the dispatch of reports within the approximate timeframe set when the agreement is concluded for reasons of technical impediment or force majeure.

Design and construction of web pages and web applications

The web pages are delivered with a guarantee of good functioning, which ceases to be valid at the time of delivery to the owner after training. After delivery, the site owner is solely responsible for its website and VNG does not undertake any extra work unless agreed to under an upgrading & maintenance contract. Any work required after the delivery of the website is costly based on a time schedule.